These Terms of Use govern access to and use of the Lockstep website, mobile application, and any related services or platforms operated by Lockstep Ltd (“Lockstep”), a company registered in England and Wales (company number 17328022), whose registered office is at Lingcroft, Pyrford Road, West Byfleet, KT14 6QS. By accessing or using the Service, you agree to these Terms. If you do not agree, you should not use the Service. Subject to your compliance with these Terms, Lockstep grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial purposes.
Using Lockstep
Lockstep is a self-directed digital platform designed to support people in managing their gambling behaviour through practical tools, structured alternatives, and optional community features. The Service is informational and supportive in nature. It does not provide medical, therapeutic, counselling, financial, or legal advice, and it should not be treated as a substitute for professional support.
Lockstep does not diagnose conditions, prescribe actions, or direct user behaviour. The Service is intended to support awareness, reflection, and choice, rather than to enforce abstinence or guarantee outcomes.
You must be 18 or over to create an account and use the Lockstep app.
Responsible Use
Use of Lockstep is voluntary and remains under the control of the user at all times. Users are responsible for how they engage with the Service and for any decisions they make as a result of using it. Outcomes will vary between individuals, and Lockstep makes no guarantees regarding changes in behaviour, financial outcomes, or personal circumstances.
Lockstep is not designed for emergency or crisis situations. If you are experiencing acute distress, financial crisis, or feel unable to keep yourself or others safe, you should seek appropriate professional or emergency support rather than relying on the Service.
Personalisation and Recommendations
Lockstep may tailor how tools, content, real-world alternatives, or meetings are presented based on information provided by users, such as stated interests, preferences, or interactions within the Service. This personalisation is intended to improve relevance and usability and operates only within the Lockstep platform. Personalisation does not involve advertising across other websites or services and does not constitute third-party behavioural tracking.
Third-Party Services and Links
The Service may include outbound links to third-party websites, services, or resources. Some of these links may be affiliate links. Lockstep does not control third-party content, availability, advertising practices, or outcomes once a user chooses to leave the Service. Engagement with third-party services is at the user’s discretion and subject to the third party’s own terms and policies. Lockstep is not responsible for losses, issues, or disputes arising from third-party interactions.
Availability and Changes
Lockstep is in active development. Features, functionality, and content may change, be added, or be removed over time. Lockstep does not guarantee uninterrupted availability of the Service and may suspend or restrict access where necessary to protect users, maintain the integrity of the platform, or comply with legal obligations.
Intellectual Property
All content, branding, and materials made available through the Service are owned by or licensed to Lockstep unless otherwise stated. You may not copy, reproduce, distribute, or create derivative works from the Service without prior permission, except where permitted by law.
Liability & Governing Law
To the fullest extent permitted by law, Lockstep is not liable for any loss or harm arising from use of the Service. This includes, but is not limited to, decisions made by users, reliance on information provided through the platform, or interactions with third-party services. Nothing in these Terms limits liability where it cannot be excluded under applicable law. These Terms are governed by the laws of England and Wales. Any disputes arising in connection with the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
If you have questions about these Terms or the use of the Service, you can contact Lockstep at: legal@lockstep.uk .